# Hiba Gifts - Comprehensive Documentation

> A charity gift card marketplace where donors give in someone's name, and recipients receive a personalised gift card with the donation amount hidden by default.

## Platform Overview

Hiba Gifts is an Australian-based charity gift card marketplace that transforms gift-giving into meaningful impact. The platform connects donors with verified registered charities, allowing them to send personalised gift cards that celebrate loved ones while supporting important causes.

### Core Value Proposition

1. **Meaningful Gifts**: Instead of material gifts, donors give the gift of charitable impact
2. **Recipient Privacy**: The donation amount is hidden by default—recipients only know someone cared enough to give in their name. Donors can opt in to show it.
3. **Verified Impact**: All charities are verified as DGR (Deductible Gift Recipient) registered organisations
4. **Tax Benefits**: Donors receive tax-deductible receipts for eligible donations

## Detailed Features

### For Donors

#### Gift Sending
- Browse curated charity gifts by category (Health, Education, Environment, Animals, Community)
- Choose from suggested donation tiers or enter custom amounts
- Write personalised messages for recipients
- Select beautiful gift card templates
- Schedule delivery for special occasions (birthdays, anniversaries, holidays)
- **Currency Selector**: View estimated amounts in your preferred local currency with live FX rates (ECB daily rates, updated hourly)

#### AI-Powered Features
- **Message Generation**: AI-assisted personalised message writing
- Helps donors craft meaningful messages for gift cards
- Available during checkout personalisation step
- Supports multiple tones (warm, formal, playful, inspiring)

#### Payment Options
- Secure payment via Stripe
- Option to cover processing fees so 100% goes to charity
- Multiple currencies supported (AUD, USD, GBP, EUR, SGD, MYR, ZAR, NZD, CAD)
- Local payment methods (BECS Direct Debit in AU, ACH in US, etc.)

#### Recurring Donations
- Set up monthly or yearly recurring donations
- Automatic gift card delivery to recipients
- Easy management and cancellation

#### Group Gifting Campaigns
- Create peer-to-peer fundraising campaigns for any occasion
- Donors can contribute with an optional name (anonymous by default)
- Contribution amounts are visible on the supporters list
- Campaign creator receives a consolidated gift card when the campaign completes

#### Donor Dashboard
- Track all sent gifts
- View recipient engagement (when gift cards are viewed)
- Download tax receipts
- Manage recurring donations
- Save favourite charities
- Set occasion reminders

### For Recipients

#### Gift Card Experience
- Receive beautifully designed digital gift cards
- View the personalised message from the donor
- Learn about the charity and its impact
- Donation amount is hidden by default (donors can opt in to show it)
- Option to send a thank you message back to donor
- Download PDF version of gift card

### For Charities

#### Onboarding
- Simple application process
- Verification of DGR/charity registration
- Stripe Connect integration for direct payments

#### Charity Portal
- Create and manage gift offerings
- Set suggested donation tiers with impact statements
- Customise gift card templates
- Track donations and engagement
- View analytics and reports
- Manage team members
- Post impact updates

## Fee Structure

### Platform Fee
- **0% platform fee** — charities pay nothing. Hiba Gifts is free for charities.

### Revenue Model
- Hiba Gifts is supported by **voluntary donor tips**. During checkout, donors are invited to add an optional tip to help keep the platform running.
- Default tip options: 5%, 10% (pre-selected), 16%, 20%, or a custom amount.
- Tips are entirely voluntary and clearly labelled. Donors can choose "No tip" at any time.

### Payment Processing (Stripe)
- Australia: 1.75% + A$0.30
- United States: 2.9% + US$0.30
- United Kingdom: 1.4% + £0.20 (EU/domestic cards)
- European Union: 1.4% + €0.25
- Singapore: 3.4% + S$0.50
- Malaysia: 3.4% + RM1.00
- South Africa: 2.9% + R3.50
- New Zealand: 2.7% + NZ$0.30
- Canada: 2.9% + CA$0.30

### Cover Fees Option
Donors can choose to cover processing fees so the full donation amount goes to the charity. Since the platform fee is 0%, there is no platform fee to cover.

## Categories

- Health & Medical
- Education & Youth
- Environment & Conservation
- Animal Welfare
- Community & Social Services
- International Aid
- Arts & Culture
- Research & Innovation

## Use Cases

### Personal Gifting
- **Birthdays**: Give a birthday gift that makes a difference
- **Weddings**: Request charity donations in lieu of wedding gifts
- **Memorials**: Create lasting tributes to loved ones who have passed
- **Thank You**: Express gratitude with meaningful impact
- **Holidays**: Festive giving for Christmas, Eid, Hanukkah, etc.

### Fundraising
- **Peer-to-Peer**: Create personal fundraising campaigns
- **Events**: Raise funds for charity events
- **Celebrations**: Turn personal milestones into fundraising opportunities

## Privacy & Security

### Recipient Privacy
- Donation amounts are hidden by default — donors can opt in to show them on the gift card
- Recipients only see the gift card, message, and charity information unless the donor chooses otherwise
- This protects both donor generosity and recipient dignity

### Data Security
- Row-level security on all database tables
- Encrypted data transmission (SSL/TLS)
- Stripe-secured payment processing
- GDPR-compliant data handling
- Regular security audits

### Compliance
- Australian Privacy Act compliant
- GDPR compliant for EU donors
- PCI DSS compliant payment processing

## Technical Details

### Supported Browsers
- Chrome (latest)
- Firefox (latest)
- Safari (latest)
- Edge (latest)
- Mobile browsers (iOS Safari, Chrome for Android)

### Accessibility
- WCAG 2.1 AA compliant
- Screen reader compatible
- Keyboard navigation supported
- 44px minimum touch targets
- High contrast mode support

### Performance
- Core Web Vitals optimised
- Progressive Web App (PWA) support
- Offline-capable
- Fast page loads (<3s LCP)

## Site Structure

### Public Pages
- / - Homepage
- /explore - Browse all charity gifts
- /explore?category={slug} - Browse by category
- /charities - Charity directory
- /{orgSlug} - Charity public profile
- /{orgSlug}/{giftSlug} - Individual gift detail
- /group-gifting - Community fundraising campaigns
- /fundraise/{slug} - Individual campaign page
- /how-it-works - How the platform works
- /for-charities - Information for charities
- /pricing - Platform pricing
- /group-gifting/start - Start a fundraising campaign
- /accessibility - Accessibility statement
- /cookie-policy - Cookie policy
- /faq - Frequently asked questions
- /about - About Hiba Gifts
- /blog - Blog and articles
- /blog/{slug} - Individual blog post
- /contact - Contact form
- /privacy - Privacy policy
- /terms - Terms of service
- /org/apply - Charity registration

### Authenticated Pages
- /dashboard - Donor dashboard
- /dashboard/gifts - Sent gifts history
- /dashboard/gifts/:donationId - Donation detail
- /dashboard/recipients - Recipient address book
- /dashboard/subscriptions - Recurring donations
- /dashboard/favourites - Saved charities
- /dashboard/receipts - Tax receipts
- /dashboard/campaigns - Personal campaigns
- /dashboard/settings - Account settings

### Organisation Portal
- /org/{slug}/portal - Organisation dashboard
- /org/{slug}/portal/gifts - Manage gift offerings
- /org/{slug}/portal/transactions - View donations
- /org/{slug}/portal/analytics - Analytics and insights
- /org/{slug}/portal/team - Team management
- /org/{slug}/portal/profile - Edit public profile
- /org/{slug}/portal/templates - Gift card templates

## Company Information

**Company Name**: Synergaid Pty Ltd
**Brand Name**: Hiba Gifts
**Website**: https://hibagifts.com
**Email**: hello@hibagifts.com
**Country**: Australia

## Related Links

- Homepage: https://hibagifts.com
- Explore Gifts: https://hibagifts.com/explore
- Charity Directory: https://hibagifts.com/charities
- For Charities: https://hibagifts.com/org/apply
- FAQ: https://hibagifts.com/faq
- Privacy Policy: https://hibagifts.com/privacy
- Terms of Service: https://hibagifts.com/terms
- Contact: https://hibagifts.com/contact

---

Last updated: March 2026