Terms of Service

Hiba Gifts is the registered business name of Synergaid Pty Ltd (ABN 63 682 263 001), a proprietary limited company incorporated in Australia. Throughout these Terms, references to "Hiba Gifts", "we", "us", or "our" mean Synergaid Pty Ltd, trading under the registered business name Hiba Gifts.

Synergaid Pty Ltd is the entity that contracts with you, processes payments through Stripe Connect, holds the platform's commercial agreements with charity organisations, and is responsible for compliance with applicable Australian laws including the Privacy Act 1988 (Cth), Spam Act 2003 (Cth), Australian Consumer Law, and (where applicable) the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Registered office: Australia (full address available on request to terms@hibagifts.com).
Registered business name: Hiba Gifts.
Website: hibagifts.com.

By accessing or using Hiba Gifts ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform. These Terms form a binding contract between you and Synergaid Pty Ltd, trading under the registered business name Hiba Gifts.

Hiba Gifts is a platform that enables donors to make charitable donations as personalised gift cards. We facilitate connections between donors and registered charity organisations. We are not a charity ourselves but a technology platform that processes donations on behalf of our partner organisations.

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to create an account or make donations
• One person may not maintain multiple accounts

Processing

All donations are processed securely through Stripe Connect. For gifts to a listed charity, Hiba Gifts processes the payment and it settles to that charity's own connected payment account. Payouts follow the Stripe payout schedule (typically 2–7 business days for new accounts; faster once verified for eligible regions), after deducting applicable processing fees. For cause gifts, Hiba Gifts receives the donation and allocates it to a verified charity working in that cause within 180 days.

Platform fees and tips

Hiba Gifts charges a 0% platform fee. Charities receive 100% of the donation amount minus standard payment processing fees. During checkout, donors are invited to leave an optional voluntary tip to support the platform. Tips are entirely optional and can be adjusted or removed at any time.

Currency conversion

Where a donation involves a currency conversion (for example, where the donor's card currency differs from the charity's settlement currency), Stripe applies its standard foreign exchange rate at the time of payment capture. The donor bears the cost of any currency conversion. The applicable rate is shown at checkout where technically available.

Refunds

Donations are intended for the charity organisation you selected and, as a general rule, are non-refundable once the donation has been processed. We will, however, refund a donation in the following circumstances: (a) a duplicate or technical-error charge; (b) a verified unauthorised or fraudulent transaction; (c) a delivery failure where the gift card permanently cannot be sent despite our retry attempts; (d) a misrepresentation by the charity that affects your decision to donate; or (e) a regulatory direction requiring the refund.

When we process a refund, Stripe Connect reverses the destination charge — the refunded amount is pulled back from the charity organisation's Stripe balance before being returned to your payment method. If the charity has insufficient balance to absorb the reversal, Stripe's standard recovery process applies on the charity side; this does not delay your refund beyond the card network's normal timing (typically 5–10 business days).

Your voluntary platform tip (if any) is generally retained, because the platform service of facilitating the donation has been rendered. We may, at our discretion, also refund the tip in cases involving platform error.

To request a refund, contact accounts@hibagifts.com within 30 days of the donation, including the donation reference and the reason for the request. We aim to acknowledge requests within one business day and complete investigations within 14 business days. A full refund policy is available at hibagifts.com/refund-policy.

Nothing in this section limits any non-excludable consumer guarantees, including those under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), Schedule 2).

• Gift cards are sent to recipients via email at the time you specify
• Gift cards do not have a monetary value and cannot be redeemed for cash
• Gift cards represent a notification that a donation has been made in the recipient's honour
• By default, recipients do not see the donation amount. Donors may opt in to show it on the gift card.
• You are responsible for providing accurate recipient email addresses

Charity organisations using our platform must:

• Be registered charities or not-for-profit organisations
• Provide accurate information about their organisation and causes
• Maintain valid payment processing capabilities via Stripe Connect
• Comply with all applicable laws and regulations
• Use donated funds for the purposes described in their gift listings

You agree not to:

• Use the Platform for any unlawful purpose
• Submit false or misleading information
• Attempt to gain unauthorised access to accounts or systems
• Interfere with the proper operation of the Platform
• Use automated tools to access the Platform without permission
• Harass or harm other people

The Platform, including its design, features, content, and branding (including the "Hiba Gifts" name and logo), is owned by Synergaid Pty Ltd and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

The Platform is provided "as is" without warranties of any kind. We do not guarantee that the Platform will be uninterrupted, error-free, or secure. We are not responsible for the actions of charity organisations or how they use donated funds.

To the maximum extent permitted by law (and subject to any non-excludable consumer guarantees, including those under the Australian Consumer Law), Synergaid Pty Ltd, trading under the registered business name Hiba Gifts, shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or any donations made through it.

Nothing in this section limits any right you have that cannot be excluded under applicable law. Where a statutory guarantee applies and cannot be excluded, our liability for breach of that guarantee is, at our option, limited to (a) re-supplying the relevant service or (b) refunding the price paid for the relevant service.

We may suspend or terminate your access to the Platform at any time for violation of these terms or for any other reason. You may close your account at any time through your account settings.

These Terms are governed by the laws of Australia, without regard to conflict of law principles.

For people outside Australia:

• European Union / United Kingdom: Nothing in these Terms affects your statutory rights as a consumer under applicable EU or UK law.
• United States: Any disputes will be resolved through binding arbitration in accordance with applicable US federal and state laws.
• Singapore: These Terms are subject to the non-exclusive jurisdiction of the Singapore courts for Singapore residents.
• South Africa: South African consumer protection laws apply where mandatory.

We comply with consumer protection laws in all jurisdictions where we operate:

• Australia: Australian Consumer Law applies. Nothing in these Terms limits your statutory guarantees.
• European Union: EU consumer protection directives apply. You may have a 14-day withdrawal right for certain services.
• United Kingdom: UK consumer rights legislation applies post-Brexit.
• Singapore: Consumer Protection (Fair Trading) Act applies.
• South Africa: Consumer Protection Act applies where you qualify as a consumer.

We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of the new terms. We will notify people of significant changes via email or through the Platform at least 30 days before they take effect.

For questions about these Terms, please contact: